HOW IT WORKS

After booking your transport with Relo Auto Transport, one of our friendly drivers will be dispatched to your location to pick up your vehicle within the designated 3 day window. A Transport Professional will notify you when the truck is on its way, 1 hour away, and again 15 minutes before arrival. Our driver will take a detailed inventory of any preexisting damage for the Bill Of Landing then load your car for transport. Upon Delivery of your vehicle again a Transport Professional will contact you with the exact date your vehicle will arrive, 1 hour before, then again 15 prior to the trucks arrival. Should you have any questions while your car is in transit our team will be standing by to answer and provide you with step by step travel updates.

CAR SHIPPING MADE EASY AS 1-2-3

1. Get Your Free Quote

 OUR FREE QUOTE quote provides for your specific needs. Your rate will include up to $250,000 in cargo insurance for open transport and $1,000,000 for enclosed transport.
 

2. Book Your Transport

 Designate a 3 day window for pickup and delivery. 


Be upfront with us about your scheduling restrictions and notify us of any changes to your schedule. 

We know all about having a busy schedule. We'll do our best to accommodate any changes leaving you a satisfied customer for life. 


 

3.Release & Accept Your Car

 If for any reason you can not be there for the pick up or delivery of your vehicle you may designate a friend or family member to release and accept your car. However, be sure you or your designated individual is available to accompany the driver for the vehicle inspection.  

FOR IMMEDIATE ASSISTANCE CALL US NOW (800) 674-3837

Frequently Asked Questions

When will my car be picked up?

 

Generally, once you auto transport has been confirmed we ask for a 1-3-day window to schedule pick-up. Please be advised that we may need an extended window if the pick-up or drop-off location is in a remote area. If there are any changes in the pick-up time frame, our team of transport professionals will  contact you to ensure the car shipping process runs as smooth as possible.

If you are shipping to or from a rural area, the overall transit time may be longer. Consider meeting our driver near a metropolitan area or close to a major highway to decrease the price and speed up your shipment.

How long will my vehicle be in transit?

 Estimated transit time based on mileage:

0-500 miles: 1 – 2 days

500-1000 miles: 2 – 3 days

1000-1500 miles: 3 – 5 days

1500-2000 miles: 4 – 7 days

2000-2500 miles: 5 – 8 days

2500-3000 miles: 7 – 10 days

3000+ miles: 8 – 12 days

It is important to understand that federal law or the FMCSA restricts drivers from driving more than 11 hours per day. For more information on these laws please visit the FMCSA website.

Is my vehicle insured during transit?

Yes, your vehicle will be insured up to $1,000,000  in cargo insurance for enclosed transport and $250,000 in open transport. All carriers we contract are vetted to ensure they have active and good standing DOT operating authority and adequate insurance.

Do I need to be present for pickup or delivery of my car?

 

It is strongly recommended that you, or an authorized individual such as a friend or family member, be present at the time of pickup and delivery. Before loading the vehicle(s) our driver will conduct a thorough detailed inspection of the exterior and notate any preexisting damage on the bill of lading. A signature will be required to authorize the release of your vehicle and to acknowledge its current condition. Our customers are encouraged to take photos of the car from all angles and save them for their records. A second signature will be required upon delivery to confirm the transport was completed without any damage.


Do you offer any discounts?

Relo Auto Transport offers discounts for students, military personnel, and senior citizens. Please ask your transport professional for more information. 

Can I pack my belongings in my car?

If transporting any belongings with your transport is necessary you MUST notify us at the time of booking. The U.S. Transportation Law states that a carrier can be fined $10,000 for hauling household items in a vehicle. However, rarely does this happen. If properly notified we may allow you to pack up to 100 lbs of belongings,  the equivalent of 2 suitcases. If approved belongings must be packed in the trunk and out of site. Please keep in mind if we are not previously notified before pickup the driver may ask you to remove all the items resulting in costly stand by fees or may refuse to your transport all together.

Is there a cancellation fee?

 If your transport is canceled before a driver is assigned, usually within 24 hours or your pickup there is no fee. There is however a $100 fee for last-minute cancellations.

What steps should I take to prepare my car for transport?

Follow these steps to get your vehicle ready to transport:

  1. Have Your car cleaned for inspection
  2. Remove any radio antennas.
  3. Inflate tires to proper psi.
  4. Be sure to leave 1/4 tank of fuel if vehicle is operable.
  5. Take good pictures of your vehicle from all angles and save for your records.

What type of payments do you accept?

Relo Auto Transport accepts all major credit cards such as, Visa, Master Card, American Express, and Discover. 


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